FAQ

 

Welcome to our website. We make Eric and Albert wooden toys! Please check below for answers to your Frequently Asked Questions or just to learn a bit more about us. If you have a question we haven't answered below, please do not hesitate to contact us at ericandalberts@gmail.com and we'll get back to you as soon as we can.

 

Who are we and where did the name come from?

We are a small husband and wife family run business in Folkestone, Kent, crafting and designing our timeless wooden toys with our toddler in tow! Everything is carried out in house, from crafting to packaging and marketing with our utmost aim to create high quality toys as sustainably as we can . Each toy is carved individually from sustainable wood grown in Britain and hand painted with plant based, all natural stains resulting in unique pieces and characters.

The name “Eric and Albert” was inspired by our two late creative Grandad's who shaped our childhoods with all things artsy and crafty.

 

Do you take Commissions?

We don’t undertake commissions and personal requests for specific products. However we do offer an engraving service on most animals to make it a more personal gift if you wish to add a name for an extra £1 fee. This is possible on most animals except some of the smallest – please contact us if you have a specific request you wish to request.

 

How are your toys made?

We make everything here in house. Each toy is carved individually from sustainable wood (sycamore or ash) grown in Britain and hand painted with plant based, all-natural stains resulting in unique pieces and characters.

 

Are they safe for children

All of our toys have been CE tested and all of our materials and our finished products comply with European toy safety standards (EN71) and carry the CE mark. All of our products are marked as suitable for over 3 years due to some of the smallest critters being below safety requirement size.

 

Stockists

We’re very proud to be able to say that our little critters are stocked in several shops including Babi PurEco-totsthe Wooden Play Den The Wooden Play Den and Yes Bébé. The following shops also have online and bricks and mortar shops where you can see Eric and Albert toys on display: Luna & Cash; Little Goat Gruff and Moo Like a Monkey

If you are a retailer interested in working with us, please email us at ericandalberts@gmail.com. We have limited capacity but are always love to here from interested potential trade clients and will always keep your details on file for when we are able to take on any more suppliers.

 

Gifts and Special Dates

Just let us know in the comments box at the checkout if your order is a gift for someone special. We’re happy to wrap it and/or add a personal message at no extra charge and no receipt will be included.

 

Returns

If you wish to return an item please contact us within 14 days of receiving your order.  Our full returns policy will be displayed before you check out and should you have any questions, please email us at ericandalberts@gmail.com .

 

Where do you ship to?

We offer shipping both within the UK and internationally. Please see our delivery page for further information.