Given the current situation across the world we are taking necessary steps in line with all governmental guidance to ensure that we are keeping everyone safe. However, we would like to reassure all our customers that we are still maintaining the production of our toys, continuing to dispatch direct orders from our website as usual although restocks have been limited. Please be advised that our trade accounts have been temporarily paused whilst we relocate workshops in order to ensure a larger space to ensure we can adopt Covid safe approaches to processes. Please be advised that due to the high demand and reduced capacity we have had to increase our turnaround time to 4-6 weeks.
Due to the restrictions of the country and to stay in line with the social distancing recommendations our small team of staff has been significantly reduced to just myself and Martin. Having such a discrete workforce on an every day basis means every member is vital and therefore we have very little contingency in such an unprecedented event. Therefore, it has unfortunately resulted in a reduction in our production over the past months. However we are working all hours and trying to balance everything as best we can in order to maintain levels of production as much as we possibly can.
We are avoiding any unnecessary trips to the post offices, trying to post all that we can via letterboxes and via Royal Mail/courier collections to avoid public places. By condensing our trips as much as possible it does mean that we are reducing the frequency of postal drop offs/ collections and therefore there may be a slight delay to the dispatch period.
Stay safe and take care and thank you for your continuing support. ❤